FAQ
Frequently Asked Questions (FAQ)
💎 Products & Materials
Q: What is an earcuff?
A: An earcuff is a stylish piece of ear jewelry that is worn without piercing. It wraps gently around the cartilage of the ear, offering a bold look with zero commitment or pain.
Q: Do your earcuffs require piercing?
A: No, our earcuffs do not require any piercing. They are designed to fit comfortably and securely by adjusting them around your ear.
Q: What materials are your products made of?
A: All our pieces are made from 925 sterling silver, a high-quality metal known for its shine, durability, and hypoallergenic properties.
Q: Will the earcuffs stay in place?
A: Yes, they are lightly adjustable to ensure a comfortable and secure fit throughout the day.
📦 Orders & Shipping
Q: How long does shipping take?
A: Shipping typically takes 5 to 10 business days, after 1–2 business days for order processing.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping rates and delivery times are calculated at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and secure payments via Shopify Payments.
🔄 Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes, we accept returns within 14 days of delivery as long as the item is unworn and in its original packaging. Please see our Return Policy for details.
Q: What if my item arrives damaged?
A: If your jewelry arrives damaged, please contact us within 48 hours of receiving your package with a photo, and we’ll take care of it promptly.
🧾 About Us
Q: Who are you?
A: Orea Jewelry is an online boutique based in Sydney, offering elegant, non-pierced 925 sterling silver jewelry.
We provide modern, stylish pieces for women who value comfort, freedom, and effortless beauty.
📧 Contact & Support
Q: How can I contact you?
A: You can email us at oreajewelry@gmail.com or reach out via our contact page. We reply within 24 business hours.
Q: Do you have a physical store?
A: No, we are an online-only boutique, but we ship worldwide with reliable, secure delivery.
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